AUTO ASSIST
Identify Repetitive Tickets
From your customer tickets, we help you identify the most repetitive tickets and automate them end-to-end. These tickets can be queries around refunds, order status, password resets or any other category.
Training AI Model
In addition to our online classroom, we also offer an option to take part in a live classroom. It takes place in our vast campus located in Westfield, London. Here you’ll be able to use the most up-to-date facilities and computer equipment.
Mapping Back-End for Query Resolution
Our solution engineers will help identify the right API’s to respond automatically and make the system live in no time. Rezo already have pre-built API’s for popular back-end systems.
Auto-Assist Switched On
When the model accuracies reach a 95% confidence threshold for each customer category, Auto-Assist model is switched on and Rezo automatically starts responding to customers on behalf of the brand.
CO-ASSIST
Training AI Model
Rezo leverages the historical customer interactions over email, chat or voice to train the AI model. Rezo was built with Artificial Intelligence in its core and uses the best in class algorithms for learning. Rezo also has a built in feedback mechanism that allows it to learn on its own as more and more interactions happen.
Predicting Meta Fields
For every incoming message, once the model is ready, Rezo starts predicting relevant meta-data about the case intelligence. Rezo also intelligently prioritises, classifies and routes ticket to the most qualified team member for action.
Suggestive Responses
AI-powered suggestive responses are made to every new message that arrives via Email, Social Media or Live Chat. Co-Assist leverages the past ticket responses and knowledge content to suggest best responses to the team. Team members can then select and send a response directly or edit the response. Rezo learns with each edit and improves its knowledge bank.